Refund policy

Refund Policy — TherapyChambers.com

Last updated: [8/22/2026]

At TherapyChambers.com, we want you to feel confident in your purchase. Because we carry products from several specialized manufacturing partners, return windows and conditions vary slightly by brand. Please find your product line below for the specific policy that applies to your order. If you're unsure which section applies to you, contact us at [Therapychambers@yahoo.com] or +1 (509) 709-9798 and we'll point you in the right direction.

General conditions that apply across all brands unless otherwise noted:

Items must be unused, undamaged, and in original packaging with all tags/accessories included
A receipt or proof of purchase is required
Approval must be granted before shipping a return
Return shipping is the customer's responsibility unless the item arrived defective, damaged, or incorrect

MedEq Fitness

Customers in the United States may cancel their purchase and return the product within 14 days of receipt without providing a reason, subject to the conditions below.

Conditions for Return

Unused, undamaged, and in the same condition as received
Original packaging with all labels and tags attached
Proof of purchase required

Hyperbaric Chambers — Custom Order Exception All hyperbaric chambers are built to order due to manufacturing lead times and are treated as custom orders. As such, they are not eligible for return or refund except in cases of shipping damage, which we will repair on-site at no cost to you.

Return Process

Contact us to request a return — we'll provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number and prepaid shipping label
Pack the item securely in its original packaging with all accessories, manuals, and included materials
Include the return authorization form and any required documentation
Attach the provided shipping label to the outside of the package
Ship via UPS, FedEx, or LTL freight within 7 days of receiving your return authorization, using a trackable method

Return Shipping Costs Return shipping is the customer's responsibility.

Change of Mind Returns Eligible returns are reviewed and approved case by case. Approved refunds are issued to the original payment method, less a 35% restocking fee.

Defective or Damaged Goods Contact us within 48 hours of receiving the item and provide photos or video of the issue.

Hyperbaric chambers: we will arrange on-site repair to restore full working order
Pilates reformers, rowers, cold plunges, saunas, and massage chairs: repaired or replaced at our discretion

Non-Returnable Items Custom or personalized products, including all hyperbaric chambers, are not eligible for return or refund (shipping-damage repair still applies as noted above).

HEALiX

45-Day Satisfaction Guarantee Unless noted below, all HEALiX products may be returned within 45 days of delivery, subject to the return condition requirements below.

Outlet, Open-Box, Refurbished, and Clearance Items Returnable within 30 days of delivery, under the same condition requirements.

Comfort Inserts For hygiene reasons, returnable only within 15 days of delivery, and only if unopened and unused. Opened or used inserts are not eligible for return, refund, or exchange, and are excluded from the 45-day guarantee.

Stash Backpacks Returnable within 15 days of delivery in like-new condition. Not covered by the 45-day guarantee.

Return Condition Requirements Items must be received in like-new condition — clean, free of excessive wear, damage, stains, odors, or missing parts, with all original accessories and materials included. Items not meeting these standards may receive a partial refund, additional fees, or denial of refund.

Return Shipping Customers cover return shipping for non-defective items. A prepaid label is available at discounted rates, with the cost deducted from your refund, or you may arrange your own shipping with tracking and comparable packaging protection.

Damaged, Defective, or Incorrect Items Contact our support team as soon as possible. Once verified, we cover return shipping and resolve the issue via replacement, repair, exchange, or refund.

Refund Processing Approved refunds are issued to the original payment method, generally within 2–5 business days of inspection.

Lumara

30-day return window for any order you're not completely satisfied with. Exchanges and applicable discounts are available if you'd like to try a different product.

Damages and Issues Inspect your order on arrival and contact us right away if it's defective, damaged, or incorrect.

Start a Return [ https://lumarasystems.com/apps/redo/returns-portal/login ]

Processing Time Please allow 1–3 weeks for returns, replacements, and troubleshooting.

SAKSBY.COM

Returns accepted within 30 days of purchase on most products.

Final Sale — Non-Refundable: Saunas, Hot Tubs, Float Pods, Food Products, Electric Bikes, Grill Islands, Garage Doors, Massage Chairs, and Custom-Made Items (excluded for safety, hygiene, and quality-control reasons).

Eligibility Requirements

Valid tracking number
Unused, undamaged, and unassembled
All original tags and packaging included
Receipt or proof of purchase required

Approval Process Written approval is required before shipping a return. Unauthorized returns will be refused at our warehouse. Return shipping is the customer's responsibility.

RECO

Returns accepted within 30 days of receiving your order. Contact us by email or direct message to begin the process.

FIRECOLDPLUNGE

Applies to cold plunges and saunas. Returns must be initiated within 30 days of delivery.

Restocking Fee 15% restocking fee applies to all fulfilled orders, covering processing, inspection, testing, and recertification.

Return Shipping Customer's responsibility. Items must ship in original packaging.

Return Process

Contact Customer Support to receive a Return Authorization (RA) number and instructions
Pack the item securely
Ship to the address provided, with the RA number marked on the outside of the package
Allow up to 14 business days from receipt for inspection and refund
You'll receive an email confirmation once your refund is issued, to the original payment method

Non-Refundable Items damaged due to misuse or not in original condition are not eligible for return or refund.

FUJIIRYOKI

Return Authorization All returns require an RA number — contact us to speak with a return specialist.

Conditions

Return must be requested within 30 days of receipt
Items must be returned new and in working condition, in original packaging with all materials, packing slip, and unused parts credit form
Original shipping fees are non-refundable; customer covers return shipping
Items missing original packaging or not in like-new condition may incur a restocking fee

Additional Details

Returns must ship through Fujiiryoki's approved delivery partners only
Customer is responsible for moving the product to the pickup threshold/door
Fujiiryoki coordinates directly with the freight carrier for pickup
Refund issued for order total minus return shipping charges, once the unit is received
Retain original packing materials for at least 30 days after delivery
Pickups scheduled Monday–Friday, 9:00 a.m.–5:00 p.m.

Macy-Pan

Returns accepted within 30 days of delivery, provided the item is unused, undamaged, and in original packaging, along with proof of purchase.

Damages and Issues Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items Custom products (special orders or personalized items), personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards are not eligible for return.

Exchanges Return your current item first; once the return is accepted, place a new order for the replacement product.

Refunds We'll notify you once your return is received and inspected. Approved refunds are issued automatically to your original payment method within 10 business days (bank processing times may vary). If more than 15 business days have passed since approval without a refund, contact us at [Therapychambers@yahoo.com] or +1 (509)-709-9798

Questions?

Email: [Therapychambers@yahoo.com]

Business Hours: Mon–Sat, 8am–6pm PST