Return Policy – Red Light Pro Devices

Your confidence in this purchase matters to us — here's our current return policy.

Return Window
Eligible items can be returned within 14 days of delivery.

Eligibility for Returns
To qualify for a return:

• The item must be unopened, in its original sealed packaging
• It must be in new, unused condition
• Proof of purchase (receipt or order confirmation) is required

Once the packaging has been opened, the item can no longer be returned — but it can still be exchanged for a different device.

Return Shipping
Customers cover all return shipping costs. Returns must be pre-approved before being sent back; anything shipped without prior authorization won't be accepted.

Restocking Fee
A 10% restocking fee applies to all approved returns and will be deducted from your refund.

How to Start a Return
Contact us at contact@therapychambers.com to begin the process.
Approved returns should be shipped to:
4457 E. La Palma Ave.
Anaheim, CA 92807

Non-Returnable Items
We currently don't designate any items as final sale — all products qualify for return as long as they meet the conditions above.

Exchanges / Upgrades
The quickest way to exchange or upgrade your device:

1. Request and complete a return for the original item
2. Once we receive it, we'll process the return and help you complete the upgrade purchase

Refunds
After we receive and inspect your return, we'll let you know if it's approved. If approved:

• The refund goes to your original payment method
• Processing takes about 5 business days after approval
• Your bank or card provider may need additional time to post it

If it's been more than 15 business days since approval with no refund, please reach out.

Damages and Issues
Inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away so we can make it right.

Warranty
All red light therapy pads, controllers, and plugs come with a 12-month limited warranty covering manufacturer defects under normal use.

 

RevX

RevX Wellness™ Return Policy

RevX Wellness™ wants you to feel confident in your purchase. This policy covers how returns, exchanges, and refunds work — including special terms for cold plunge units that have been filled with water or used, since those can't be resold as new. We aim to be fair with customers who are fair with us, while protecting the business from misuse of this policy.

30-Day Return Window
You have 30 days from delivery to request a return. Requests made after that window won't be accepted, except where a separate product warranty applies.

Eligibility & the Water-Use Notice
Because a cold plunge unit that's held water can't be resold as new, your refund amount depends on the unit's condition at return:

• Units never filled with water or used, with original packaging opened only for inspection, qualify for a full refund minus return shipping.
• Units that have been filled with water or used qualify for a reduced refund (restocking fee applies), even if undamaged and fully functional, since the unit can no longer be sold as new.
• All returns require proof of purchase and, where applicable, all original accessories, manuals, and packaging.

See the Restocking Fee Schedule below for details.

How to Start a Return
Email: contact@therapychambers.com with your order number and reason for return before shipping anything back. We'll issue a Return Merchandise Authorization (RMA#) with shipping instructions. Items sent without a valid RMA# will be refused and returned at your expense, or recycled after 10 days if unclaimed.

Restocking Fee Schedule

Damages, Defects & Delivery Inspection
Inspect your unit for shipping damage or manufacturing defects before filling it with water or using it. Filling or operating the unit confirms your acceptance of its condition as delivered.

• Report damage, defects, or incorrect items within 48 hours of delivery to contact@therapychambers.com
• Include dated photos or video of the item, packaging, and shipping label.
• Freight claims can only be filed if damage is documented at delivery or the shipment was refused. Claims made after 48 hours, or after the unit has been used, may not qualify for a refund, replacement, or carrier claim.

Verified defects or transit damage will be resolved at no cost to you, through replacement or repair.

Shipping & Freight for Returns

• Units must be fully drained before pickup or drop-off.
• Repackage the unit in its original (or equivalent protective) packaging to prevent transit damage — inadequate repackaging may reduce or void your refund.
• You're responsible for arranging and paying for return freight via a trackable, insured method.
• RevX Wellness isn't liable for return shipments lost, stolen, or damaged in transit.

Send returns to: RevX Wellness™ Warehouse, 13355 Cambridge Street, Santa Fe Springs, CA 90670 — marked with your RMA#.

Exchanges
Contact us for an RMA# and complete the return process above. Once we've received, inspected, and accepted your return, you can place a new order for the replacement. Exchanges follow the same restocking fee schedule as returns.

Refunds
Once we receive your return, we'll inspect it within 14 business days and notify you of the outcome — this may take up to an additional 14 business days depending on complexity — and issue any refund within 5 business days of that decision. Approved refunds go to your original payment method: allow up to 5 business days for card refunds, or up to 14 for PayPal. If your return is denied or only partially approved under the Restocking Fee Schedule, we'll explain why and, if applicable, ship the unit back to you at your expense.

Warranty
This policy applies to returns within the 30-day window. Manufacturing defects found after 30 days are covered separately under your unit's product warranty — contact contact@therapychambers.com for warranty service.

Policy Abuse & Right to Refuse
RevX Wellness reserves the right to deny a return, refund, or exchange — or refuse future orders — if we reasonably determine this policy is being misused, including repeated returns of used units, false damage claims, or patterns of ordering and returning equipment for short-term use.

 

RLT Home

 

Red Light Therapy Home – Return Policy

Your satisfaction matters to us, so we offer a 60-day return guarantee on all our devices (MINI, COMPACT, MAX, ULTRA & ELITE) for your peace of mind. This window starts from the date you receive the product, not the purchase date.

If you'd like to return your Red Light Therapy Home product within that time, here's how to start:

1. Make sure the product and its packaging are in perfect condition.
2. Take clear photos and video of the product and packaging.
3. Email: contact@therapychambers.com with the subject line "Return Request – Order #" and attach the photos/video from step 2.
4. Include a brief reason for the return in your email.
5. Allow 2–4 business days for us to review your request and respond.

We'll confirm by email whether your return is approved, along with the return address (US, Canada, or UK) and a contact phone number. You're responsible for return shipping costs, but there's no restocking fee or other hidden charges.

Requirements

• The product and packaging must be in perfect condition, with no wear and tear.
• You must have email approval from us before sending anything back — unapproved returns won't be accepted.
• You're responsible for return shipping costs and ensuring safe delivery. Products damaged in return transit won't be accepted.

Refund Process

• Once we receive your return, it's queued and processed within 2–4 business days.
• Every return is inspected to confirm it meets the requirements above.
• If it passes inspection, we process your refund (minus return shipping if a prepaid label was provided) to your original payment method and notify you.
• If it doesn't pass inspection, we'll notify you and send the product back at your expense.

 

Protocol4

 

Protocol⁴ Return & Refund Policy

1. Non-Returnable Products
Given the personal and consumable nature of prescription products, injectables, and related items, all sales in these categories are final — no returns, refunds, or exchanges. This protects product integrity, safety, and regulatory compliance.

2. Eligible Returns (30 Days)
Other eligible products — devices, wellness technology, skincare, sealed supplements, and similar items — can be returned within 30 days of purchase, provided:

• The item is sealed, unopened, and in its original packaging.
• It hasn't been used, opened, or altered in any way.
• You provide valid proof of purchase (receipt, order confirmation, or packing slip).

Return shipping is your responsibility unless required otherwise by law. We recommend a trackable shipping method — Protocol⁴ isn't liable for lost or damaged return shipments.

Once a return is approved, you can choose either:

• A refund to your original payment method, or
• Store credit for future Protocol⁴ purchases.

3. Warranty for Devices & Machines
Select devices and machines carry a one-year limited warranty, specified at the time of purchase. This covers defects in materials or workmanship under normal, intended use. It does not cover:

• Misuse, accidents, neglect, or unauthorized modifications
• Normal wear and tear or cosmetic issues that don't affect function

Protocol⁴ has sole discretion in determining whether a device qualifies for repair or replacement under warranty, and shipping/handling costs may apply. For warranty inquiries, contact us at: contact@therapychambers.com

4. General Conditions
Protocol⁴ reserves the right to decline any return, refund, store credit, or warranty request that doesn't meet these conditions, except where applicable law requires otherwise.

5. Policy Updates
This policy may be updated from time to time. The version in effect on your purchase date governs your order, unless applicable law requires otherwise.

6. Agreement to Terms
Completing a purchase with Protocol⁴ means you accept the terms of this Return & Refund Policy.

 

Nushape Return Policy

To cancel an order within 14 days of receiving it, please provide your name and order number. Per our policy, you're responsible for all shipping and packaging costs to return the product.

We offer a 30-day return policy on all products. If you're not satisfied with your red light therapy device, you can return it to our warehouse within 30 days of delivery. To qualify, contact Customer Service and receive a Return Merchandise Authorization (RMA) by day 30 — returns won't be refunded without one. Once your RMA is issued, we'll provide the return shipping address and instructions. Return shipping costs are the customer's responsibility.

Contact email for returns: contact@therapychambers.com

Please include your reason for return, either in your email or on a note inside the box. Refunds are issued to your original card within three business days of receipt.

Be sure to send us your tracking number so we can monitor the return — if the package doesn't reach our warehouse, we can't issue a refund without delivery confirmation. Lost or misplaced returns are the buyer's responsibility and won't be refunded, and we don't reimburse return shipping costs.

Please confirm you meet the policy requirements before sending anything back. Returns arriving after the 30-day window won't be refunded, unless otherwise agreed in advance. If a return does arrive after 30 days, we'll hold it at our warehouse for 30 days and can send it back to you as a courtesy if the return was made by mistake.

The following are not eligible for a refund: custom-made merchandise, special orders, shipping fees on items purchased with express shipping direct from the factory, shipping fees to reship an item returned due to an invalid address or abandoned delivery, professional-use machines, and any other products marked as non-refundable.

Nicebeam Return Policy.

Return Eligibility
Returns are accepted within 60 days of delivery, provided:

• The item is unopened and unused
• It's in its original packaging and condition
• The reason for return falls under one of the eligible categories below

Since our devices come into direct contact with skin, we can't accept returns on used products for hygiene and safety reasons — this keeps every device a customer receives safe and unused. If you run into performance or quality issues after use, you're covered by our 1-Year Warranty — just reach out and we'll make it right.

Eligible Return Reasons

1. Arrived Damaged — If your device arrives damaged, contact us at contact@therapychambers.com within 60 days of delivery with clear photos of the damage. Once verified, we'll send a prepaid return label and process a replacement or full refund at no cost to you.
2. Defective or Missing Parts — If your device isn't working as expected or is missing parts, stop using it and contact us right away at contact@therapychambers.com. We'll ship the missing part free of charge, or issue a full refund once the unused item is returned and inspected.
3. Wrong Item Received — If you got the wrong product, don't open or use it — contact us immediately and we'll send a prepaid label along with the correct item as quickly as possible.

Not Eligible for Return

• Items that have been used, opened, or show wear
• Items returned more than 60 days after delivery
• Items not in original packaging
• Damage from misuse, improper storage, or accidents

For issues that come up after use, see the 1-Year Warranty below.

1-Year Warranty
Every Nicebeam device comes with a 1-Year Limited Warranty covering manufacturing defects and hardware issues under normal use. If your device fails or has a verified defect within 12 months of purchase, contact us at contact@therapychambers.com and we'll repair, replace, or refund your order at our discretion. This warranty doesn't cover damage from misuse, accidents, or unauthorized modifications.

How to Request a Return
Start a return through our Return Request Portal, or email contact@therapychambers.com with your order number and reason for return. Once we receive your request:

1. Our team reviews it within 3 business days
2. If approved, we send a prepaid return label (US orders)
3. Ship the item back in its original, unused condition
4. We inspect it within 1–3 business days of receiving it

Customers outside the US are responsible for return shipping costs.

If approved after inspection, we'll issue a full refund. If the item doesn't meet return criteria (e.g., shows signs of use), you can choose to:

• Have it recycled through our certified recycling partner, or
• Have it shipped back to you to keep using

Refund Timeline
Approved refunds are issued to your original payment method within 3–7 business days, depending on your bank, PayPal, or payment provider. You'll get a confirmation email once it's processed.

Order Cancellation
Need to cancel an order? Contact us at contact@therapychambers.com as soon as possible — orders can only be cancelled before they're dispatched to our logistics facility.

• Cancelled before dispatch: refund issued minus a 5% transaction fee for payment processing
• Already shipped: we can't cancel it, but you're welcome to return it under our policy once it arrives

 

Tecnotu

Return Policy

We stand behind everything we sell, but we understand that a product may not be the right fit for you. Most of our products are eligible for return within 30 days of delivery.

Important: Hyperbaric chambers and other high-value items (valued at $2,000 or more) can only be returned if there is a quality issue.

Refund requests made after the 30-day window will not be honored, except in special circumstances. A receipt or order confirmation is required for all returns, and refunds are only issued once we've verified the returned item is in acceptable condition. Customers are responsible for any damage or loss that occurs during return shipping — we recommend working directly with your shipping carrier if this happens.

Refund Scenarios

Order not yet shipped:
Email us to cancel before it ships and we'll issue a full refund promptly. Requesting a "refund" instead of a "cancellation" will slow things down and may result in your bank deducting a processing fee.

Order already in transit:
Contact us right away and we'll try to intercept the shipment. You'll be refunded the purchase price, but you'll cover any interception fees, customs charges, and return shipping — these are non-refundable.

Order already received:
High-value items like hyperbaric chambers can't be returned unless there's a quality defect.

• Unopened, with original invoice: Refundable minus a 10% service fee. You cover return shipping.
• Opened but unused: Refundable minus a 20% service fee. You cover return shipping.
• Opened and used (within 30 days, no significant wear): Refundable minus a 50% service fee, pending inspection. You cover return shipping.
• Quality issues (shipping damage or malfunction): Contact us with evidence — our team will assess and cover repair or replacement costs.

Processing Time

Once we receive and inspect the returned item, refunds are processed within 3–5 business days in USD. How long it takes to appear in your account depends on your bank or payment provider.

Not Eligible for Return

• Discounted/sale items
• Items shipped more than 30 days ago or used more than 50 times
• Items with visible damage
• Consumables (e.g., filters, materials) unless defective

Exchanges

Exchanges are accepted within 30 days of delivery for hyperbaric chambers purchased through our official website:

• Within 7 days (defects, malfunctions, missing parts): Free exchange — we cover return shipping.
• 8–15 days: 15% service fee, plus return shipping.
• 16–30 days: 20% service fee, plus return shipping.

Not Eligible for Exchange

• Items received more than 30 days ago
• Items purchased through unofficial/third-party sellers
• Items missing original accessories or damaged from misuse
• Malfunctions caused by improper use or unsuitable environmental conditions

 

Maya Bath

 

Return Policy

We offer a 30-day return window, starting from the day your item arrives.

To qualify, the item must be unused, unworn, still have its tags attached, and be returned in its original packaging, along with your receipt or proof of purchase.

Starting a Return

Reach out to us at contact@therapychambers.com to begin the process. Once your return is approved, we'll email you a prepaid shipping label along with instructions on where to send it. Please don't send anything back before getting approval — unrequested returns won't be accepted.

Questions about a return? Contact us anytime at contact@therapychambers.com

Damaged, Defective, or Incorrect Items

Check your order as soon as it arrives. If something's wrong — damage, a defect, or the wrong item — let us know right away so we can make it right.

Items That Can't Be Returned

A few categories are excluded from returns, including:

• Perishables (food, plants, flowers)
• Custom or personalized orders
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Not sure if your item qualifies? Just ask.

Sale items and gift cards are final sale and cannot be returned.

Exchanges

Need a different item instead? The quickest path is to return what you have, and once that return is approved, place a new order for the item you actually want.

Questions?

Contact us anytime:

Phone: +1 (509) 709-9798 

Email: contact@therapychambers.com

Business Hours: Mon–Sat, 8am–6pm PST

Do Not Ship Return Items To: 415 N Cedar Ave Pasco,WA 99301